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Our Team

Our Practitioners are well-versed in trauma-informed care and bring qualities of inclusivity, innovation, thoughtfulness, and compassion.

We prioritize cultural competence and strive to establish meaningful connections with every patient, all in the service of enhancing our support to the San Antonio community.  


Melissa Ortiz MA, LPC
Founder & CEO


Melissa founded Metanoia Counseling in January 2020 with a passion to provide accessible mental health services to the San Antonio Community.   She is dedicated to creating a safe environment where clients can explore their challenges, discover their strengths, and embark on the path of fostering personal growth, resilience, and lasting transformation . She firmly believes in holistic healing that acknowledges the interconnectedness of mind, body, and spirit.


Cultural competence is at the heart of her practice. Melissa recognizes the significance of diverse backgrounds and perspectives in shaping one's journey, especially when healing from trauma. By integrating culturally sensitive approaches, she strives to ensure that each individual's unique identity is respected and honored throughout the healing process.


Melissa is a Licensed Professional Counselor in the state of Texas and has experience working with children, adolescents, adults, couples and families from a variety of backgrounds. 

She is trained in advanced LENS biofeedback, EMDR, Sand Tray Therapy, Perinatal Mood and Anxiety Disorders, Trauma Focused Cognitive Behavioral Therapy, Immigration Psychological Evaluations and Play Therapy.  She earned her Bachelors of Arts in Communication and Masters of Arts in Counseling and Guidance from Texas A&M University- San Antonio, and is a certified yoga instructor. 

Whether mentoring aspiring counselors, collaborating with fellow professionals, or working directly with clients, her goal remains the same: to inspire positive change, promote generational healing, and enable individuals to lead fulfilling lives by embracing holistic, culturally informed approaches to trauma recovery. 

Victoria Nguyen
Administrative Assistant 

Victoria joined Metanoia Counseling in the Fall of 2023. With nearly a decade of administrative experience in the public sector, her attention to detail and excellent customer service skills are an asset to the practice.


Victoria received her Bachelor of Arts in Psychology from Michigan State University and is a certified yoga instructor RYT200HR. Her focus is on building client relations and oversees intake, scheduling and billing. 


You may reach Victoria via email: 

Or by phone: ‪(210) 201-2288‬


Kristina Ortiz LPC, LCDC



Kristina joined Metanoia Counseling in the Fall of 2021. She is a bi-lingual Licensed Professional Counselor (LPC) and a Licensed Chemical Dependency Counselor (LCDC) in the state of Texas with over 6 years of experience providing clinical assessments and therapeutic care to children, adolescents, and adults.

She specializes in helping those suffering with PTSD and trauma, emotional and physical abuse, relationship issues and codependency, depression, anxiety, substance use issues, self-harm, and grief. Kristina uses a humanistic approach emphasizing looking at the whole person, and the uniqueness of each individual. 

Kristina earned her Bachelor of Arts in Psychology and her Master of Science in School Counseling from Texas A&M International University (TAMIU.) She is currently attending Walden University and working towards her Ph.D. in Counseling Education and Supervision Specialization in Trauma and Crisis. She is also an active member of the American Counseling Association, ally of the LGBTQ+ community, and advocate for the equal rights of all.

Steven Balarin LPC, LCDC

Steven joined Metanoia Counseling in the Summer of 2022.  He is a Licensed Professional Counselor (LPC) and Licensed Chemical Dependency Counselor (LCDC) and has helped children, adolescents, adults and couples with a wide range of issues to include anxiety, depression, substance abuse, behavioral issues and working on anger management skills.

He specializes in helping patients break free from the emotional prison that they feel trapped in. He has over14 years of experience working in the criminal reentry field and is passionate about helping others grow.Steven uses a cognitive behavioral therapy approach and believes in an individual’s ability to change and grow. He believes this is done through building a strong therapeutic alliance between client and counselor based on trust, and mutual respect. 

He is trained in LENS biofeedback, earned his Bachelors of Arts from The University of Texas at San Antonio and a Masters of Arts in Counseling and Guidance from Texas A&M University- San Antonio.

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